The Department is committed to ensuring effective communication with all of our customers. We will endeavour to ensure that all possible assistance is given to all of our customers in accessing information on the wide range of services that we provide.
Access Officers are specially assigned staff members who are responsible for co-ordinating assistance and guidance for persons with disabilities, to access to the widest possible extent, the full range of services that we provide. In addition, our Access Officers also act as a point of contact for people with disabilities seeking advice on a range of issues, including how best to access our buildings, as well as the range of publications in alternate formats that we have available.
Who are our Access Officers?
In accordance with section 26(2) of the Disability Act 2005, the Department’s Access Officers are:
Elaine McCormack, Access Officer - Physical Access (Our Buildings)
Edel Deane, Access Officer - Publications Access (Our Publications and Information Leaflets)
Can I make a complaint under the Disability Act?
Sections 25, 26, 27 or 28 of the Disability Act, 2005 relate to access by persons with disabilities to:
- the Department’s public buildings;
- the Department’s services;
- services supplied to the Department; and
If you feel that the Department has not complied with any of these sections you may make a complaint in writing in accordance with Section 38 of the Disability Act 2005. Further information can be found in our Complaint and Review Procedures.