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Make a Complaint

Customers who wish to complain about the quality of customer service provided by the Department can submit a complaint under our Complaint Procedures.

Our Complaints procedure does not cover Administrative Decisions taken by the Department. For example, applicants who have been refused an export license or an employment permit may appeal such decisions by invoking other appeal mechanisms.

If you wish to enquire about the status of an employment permit application, please use the Online Status Update Enquiry or email

In the light of the above, if you wish to make a complaint, please complete the form below, providing as much detail as you can. If you have any queries, please call (01) 631 2100 or email