Our Complaints Procedures deals with complaints concerning the level and standard of customer service that we provide.
How do I make a complaint?
You can make a complaint by contacting the business unit concerned or contacting the Customer Service Unit:
A complaint form is also available in our Complaints Procedures document or we can send you a form. Please see our contact details below to request a form.
Return completed complaint form to the Customer Service Unit, Department of Enterprise, Trade and Employment, 23 Kildare Street, Dublin 2, D02 TD30.
How do I seek a review?
If you are not happy with the Department’s response to your complaint you may seek a review.
The Complaints Review Form is available in our Complaints Procedures document linked above. We can also send you a form. Please see our contact details below to request a form.
Return completed form to the Customer Service Unit, Department of Department of Enterprise, Trade and Employment, 23 Kildare Street, Dublin 2, D02 TD30.
If you need further help on making a complaint to us you can contact our Customer Service Unit:
Tel: 01 631 2121
Email: customerservice@enterprise.gov.ie
Address: Customer Service Unit, Department of Enterprise, Trade and Employment, 23 Kildare Street, Dublin 2, D02 TD30.
Our Access Officers
If there is anything that may affect your ability to make a complaint, please let the department's Access Officers know and we will do all we can to help you.
Our Access Officers are:
John Maher – Access to Buildings
Tel: 01 631 2303
Email: visitors@enterprise.gov.ie
Gillian Leyden – Access to Publications
Tel: 01 631 2138
Email: AccessOfficer@enterprise.gov.ie